Privacy Policy
Iron Meadow Holdings LLC (d/b/a “Load Work Hub”)
Effective Date: May 1st 2026 | Last Updated: June 6th 2026
1. Introduction
This Privacy Policy explains how Iron Meadow Holdings LLC, a Florida limited liability company doing business as Load Work Hub ("Load Work Hub," "Company," "we," "our," or "us"), collects, uses, discloses, and protects information in connection with our website, mobile applications, software platform, load board, load alerts (including email and SMS load alerts), referral services, communications tools, training and mentorship resources, and related products and services (collectively, the "Services"). This Privacy Policy is incorporated into and forms part of our Terms of Service.
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, do not access or use the Services.
1.1 Prior Brand; Continuity. The Services were previously offered under the brand "Load Network" at loadnetworkboard.com. Load Work Hub is the successor brand to Load Network, operated by the same company, Iron Meadow Holdings LLC. This Privacy Policy applies to the Services regardless of whether you first accessed them under the "Load Network" or "Load Work Hub" brand, and replaces any prior privacy policy offered under the Load Network brand as of the Effective Date.
2. Information We Collect
We collect the following categories of information:
2.1 Information You Provide.
- Account and identity information: name, business name, email address, mailing address, username, and password.
- Mobile telephone number: collected when you enable or opt in to SMS load alerts or other text communications (see Sections 4 and 6).
- Industry and operating information: MC/DOT numbers, operating authority, equipment information, lane preferences, insurance information, and similar transportation-related data.
- Payment information: processed by our third-party payment processor; we do not store full card numbers on our systems (see Section 5).
- Communications and content: messages, support requests, survey responses, and any content you submit to the Services.
- Referral application information: information you choose to provide when you apply for or connect with a Referral Partner (financing, factoring, insurance, fuel, compliance, and similar providers).
2.2 Information Collected Automatically.
- Usage and device data: IP address, browser type, device identifiers, operating system, pages viewed, features used, and timestamps.
- Cookies and similar technologies: as described in Section 8.
2.3 Information From Third Parties.
- Load and market data from public, licensed, or third-party load-data partners (which is about loads and counterparties, not about you).
- Information from Referral Partners or service providers as needed to provide and support the Services.
3. How We Use Information
We use information to:
- provide, operate, maintain, and improve the Services, including the load board and load alerts;
- generate and deliver email and SMS load alerts and account, billing, security, and support communications;
- process subscriptions and payments and manage your account;
- facilitate, at your direction, introductions or applications to Referral Partners;
- personalize content, measure usage, and develop new features;
- communicate with you, including marketing communications where permitted (you may opt out);
- detect, prevent, and address fraud, abuse, security incidents, and violations of our Terms; and
- comply with legal obligations and enforce our agreements.
4. SMS / Text Message Program
If you opt in to receive text messages (the "SMS Program," as described in Section 8 of our Terms of Service), we collect and use your mobile telephone number to send load alerts and account, transactional, and support messages. Message frequency varies; message and data rates may apply. You can opt out at any time by replying STOP, and reply HELP for assistance. We use one or more third-party messaging providers (for example, Twilio) to deliver these messages; such providers process your mobile number solely to deliver the messages on our behalf.
4.1 Mobile Information Sharing Restriction. No mobile information (including your mobile telephone number and SMS opt-in/consent data) will be shared with third parties or affiliates for marketing or promotional purposes. We may share mobile information with subcontractors or service providers (such as our messaging and customer-support providers) solely to deliver and support the SMS Program. Text-messaging originator opt-in data and consent are not shared with any third parties for any other purpose.
5. Payments
We use a third-party payment processor (for example, Stripe) to process subscription payments. Your payment-card details are collected and processed by the payment processor under its own terms and privacy policy. We receive limited transaction information (such as confirmation of payment, the last four digits of a card, and billing status) but do not store complete payment-card numbers.
6. How We Share Information
We do not sell your personal information for money. We may disclose information as follows:
6.1 Service Providers / Subprocessors. We share information with vendors who perform services for us, such as hosting, payment processing (e.g., Stripe), text-message delivery (e.g., Twilio), customer support and messaging (e.g., Intercom), analytics, and email delivery. These providers are permitted to use the information only to provide services to us, subject to the restriction in Section 4.1 for mobile information.
6.2 Referral Partners. If you choose to apply for or connect with a Referral Partner (financing, factoring, insurance, fuel cards, compliance/ELD, equipment leasing, or similar), we share the information necessary to facilitate that introduction or application, at your direction. Any relationship you form with a Referral Partner is governed by that partner's own terms and privacy policy. We do not share SMS opt-in or consent data with Referral Partners for marketing.
6.3 Legal and Safety. We may disclose information to comply with law, regulation, legal process, or governmental request; to enforce our Terms; or to protect the rights, property, or safety of Load Work Hub, our users, or others.
6.4 Business Transfers. We may disclose or transfer information in connection with a merger, acquisition, financing, reorganization, or sale of assets.
6.5 With Your Consent. We may share information for other purposes with your consent or at your direction.
7. Cookies and Tracking
We and our service providers use cookies, pixels, and similar technologies to operate the Services, remember preferences, measure performance, and (where applicable) support marketing and retargeting. You can control cookies through your browser settings; disabling some cookies may affect functionality. Where required, we honor recognized opt-out preference signals.
8. Advertising and Analytics
We may use analytics and advertising partners to understand usage and to deliver and measure marketing. These partners may set their own cookies and collect usage data. Depending on your state, certain of this activity may be considered "sharing" or a "sale" of personal information under applicable law; see Section 10 for your choices.
9. Data Retention and Security
We retain personal information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Your Privacy Rights and Choices
10.1 General Choices. You may update account information in your settings, opt out of marketing emails via the unsubscribe link, and opt out of SMS by replying STOP. You may request access to or deletion of your information by contacting us at support@loadworkhub.com.
10.2 State Privacy Rights. Depending on your state of residence (for example, California, Virginia, Colorado, Connecticut, Utah, Texas, and other states with comprehensive privacy laws), you may have rights to: know or access the personal information we hold about you; correct inaccurate information; delete your information; obtain a copy of your information; and opt out of the "sale" or "sharing" of personal information and certain targeted advertising. We do not knowingly sell personal information for money. To the extent any data sharing for advertising constitutes a "sale" or "sharing" under applicable law, you may opt out by contacting us at support@loadworkhub.com or using available cookie controls. We will not discriminate against you for exercising your rights.
10.3 How to Exercise Rights. Submit requests to support@loadworkhub.com. We will verify your request as required by law and respond within the timeframe the applicable law requires. You may use an authorized agent where permitted.
11. Children's Privacy
The Services are intended for transportation-industry participants who are at least eighteen (18) years old and are not directed to children. We do not knowingly collect personal information from anyone under 18.
12. Third-Party Links and Services
The Services may link to or integrate with third-party websites and services, including Referral Partners. We are not responsible for the privacy practices of those third parties, and their use of your information is governed by their own policies.
13. United States Operations
The Services are operated from and directed to users in the United States. If you access the Services from outside the United States, you understand that your information will be processed in the United States.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time by posting the revised version with a new "Effective Date" or "Last Updated" date and, where required by law or where changes are material, providing additional notice. Your continued use of the Services after the effective date constitutes acceptance of the revised Privacy Policy.
15. Contact Us
Iron Meadow Holdings LLC d/b/a Load Work Hub
Email: support@loadworkhub.com
Web: www.loadworkhub.com
Mailing Address: 2603 MLK ST N, Saint Petersburg, FL 33704