Refund Policy
Iron Meadow Holdings LLC (d/b/a “Load Network”)
Effective Date: May 1st 2026 | Last Updated: May 15th 2026
ALL SALES ARE FINAL. ALL FEES PAID TO LOAD NETWORK ARE NON-REFUNDABLE, IN WHOLE OR IN PART, EXCEPT WHERE REQUIRED BY APPLICABLE LAW. BY PURCHASING A SUBSCRIPTION OR ANY OTHER PRODUCT, YOU ACKNOWLEDGE AND AGREE TO THIS POLICY.
1. Overview
This Refund Policy applies to all subscriptions, memberships, digital products, training and mentorship resources, and other paid offerings from Iron Meadow Holdings LLC, doing business as Load Network (“Load Network,” “Company,” “we,” “our,” or “us”). It is incorporated into and forms part of our Terms of Service. Capitalized terms not defined here have the meanings given in the Terms of Service. By making any purchase, you agree to this Refund Policy.
2. No Refunds
Because the Services are delivered as instant-access digital products, software access, downloadable content, and time-sensitive informational tools, all purchases are final and non-refundable, including:
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monthly, quarterly, and annual subscription fees;
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setup, onboarding, integration, and configuration fees;
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training, mentorship, and educational program fees;
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downloadable resources, templates, and digital content; and
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any add-on services or premium feature fees.
We do not provide refunds for partial billing periods, unused time, dissatisfaction, change of mind, failure to use the Services, or for any other reason except where expressly required by applicable law.
3. Cancellation
You may cancel your subscription at any time through your account settings or by contacting support@loadnetworkboard.com. Cancellation stops future renewals — it does not entitle you to a refund of fees already paid, and it does not prorate the current billing period. You will retain access to the paid Services through the end of the then-current billing period, after which your account will be downgraded or closed.
4. Auto-Renewal
Subscriptions automatically renew at the rate and frequency disclosed at the point of sale until canceled. To avoid being charged for the next billing period, you must cancel before the renewal date. Charges that have already been processed are non-refundable. We may change pricing on prospective notice; continued use after notice constitutes acceptance.
5. Failed Payments
If a payment fails, we may immediately suspend or terminate your access without notice. You remain liable for any unpaid amounts, plus interest at the lesser of 1.5% per month or the maximum permitted by law, and for collection costs (including reasonable attorneys’ fees). Suspension or termination does not entitle you to a refund.
6. Chargebacks
DO NOT INITIATE A CHARGEBACK WITHOUT FIRST CONTACTING US.
If you have a billing concern, contact us at support@loadnetworkboard.com and we will work in good faith to resolve it. Initiating a chargeback, payment dispute, or reversal with your bank or card network without first attempting to resolve the matter with us is a material breach of our Terms of Service and grounds for:
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immediate suspension or termination of your account;
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loss of access to any paid features and stored data;
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forfeiture of any remaining subscription period;
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referral to collections for the disputed amount and any related costs; and
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a permanent ban from re-creating an account on the Services.
If a chargeback is reversed in our favor, you authorize us to recharge your payment method for the disputed amount plus any chargeback fees we incur.
7. How to Submit a Billing Concern
If you believe you have been billed in error or have another billing concern, email support@loadnetworkboard.com within thirty (30) days of the charge with:
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your account email and business name;
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the date and amount of the charge in question; and
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a description of the issue and any supporting documentation.
We will review and respond within a commercially reasonable time. Submitting a request does not guarantee a refund. Where applicable law requires a refund, we will issue it to the original payment method.
8. Referral Partner Products and Services
Fees, payments, and refunds for any product or service obtained from a Referral Partner (including financing, factoring, insurance, fuel cards, ELD/compliance, equipment financing, or similar offerings) are governed solely by your agreement with that Referral Partner. Load Network is not a party to those agreements and does not collect, hold, refund, or have any authority over those fees or payments. Direct all such inquiries to the Referral Partner.
9. Promotions, Free Trials, and Discounts
Promotional pricing, free trials, and discounts may be subject to additional terms disclosed at the time of the offer. Unless otherwise stated, free trials automatically convert to paid subscriptions at the standard rate at the end of the trial period unless canceled before the conversion date. Promotional pricing applies only for the period disclosed and reverts to standard pricing thereafter.
10. Mandatory Legal Exceptions
Nothing in this Policy limits any non-waivable refund, cancellation, or consumer-protection right you have under applicable law. Where such a right applies, our liability is limited to the minimum refund or remedy required by that law.
11. Changes to This Policy
We may update this Refund Policy from time to time. The “Effective Date” and “Last Updated” at the top reflect the most recent revision. Continued use of the Services or any purchase after the effective date of any revision constitutes acceptance of the revised Policy.
12. Contact Us
Iron Meadow Holdings LLC d/b/a Load Network
Email: support@loadnetworkboard.com
Mailing Address: 2603 MLK ST N Saint Petersburg, FL 33704